Refund policy

Due to the personal and hygiene-sensitive nature of fragrance products, we are unable to accept returns or exchanges on opened or used items. If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery, including photos of the product, and we will arrange a replacement or refund.

Approved refunds are always returned to your original payment method — we do not issue cash or manual EFT refunds. If you paid via instant EFT, your refund is reversed through the same bank rail back to the account you paid from. If you paid by card, the refund is returned to that card. Refunds are processed within 5–7 business days of approval, though your bank may take longer to reflect it.